Shipping policy

Everything you need to know about how your order reaches you.

Where we deliver

We deliver to addresses in the United Kingdom only. We are not able to ship elsewhere at the moment.

What it costs

Order value	Delivery
£45 and over	Free
Under £45	£3.95

Delivery is tracked either way. The cost is calculated at checkout and shown in full before you pay.

How long it takes

We prepare your order within 1 to 3 working days. It is then usually 5 to 8 days in transit, so most orders arrive within 7 to 12 days of being placed.

You will receive a tracking link by email as soon as your order is on its way, and you can check progress at any time on our Track Order page.

At busy periods and around bank holidays orders can take a little longer. If anything is going to be significantly delayed we will email you rather than leave you guessing.

Where your order ships from

We work directly with the people who make our pieces rather than holding stock in a UK warehouse, so your order is sent to you from our production partners overseas. This is how we keep our prices where they are, and it is the reason delivery takes days rather than hours.

You will never be asked to pay customs, duty or import charges on delivery. Any import costs are handled by us and are already covered in the price you pay.

If your order does not arrive

By law we must deliver your order within 30 days of the contract being made, unless we have agreed a longer period with you. If we miss that, you can contact us to agree a new delivery date. If that date is missed too, or if the original timing was essential and we knew it, you can cancel and receive a full refund.

If tracking has not updated for several days, or your parcel is marked as delivered and you do not have it, email hello@marisellelondon.com and we will investigate with the carrier. Please contact us within 21 days of the expected delivery date so we can raise it in time.

Address errors

Please check your delivery address carefully before ordering. If you spot a mistake, email us within 24 hours and we will correct it if the order has not yet been dispatched. Once a parcel has shipped we cannot redirect it, and we are not able to refund orders lost because of an incorrect address.

Questions

Email hello@marisellelondon.com.